Facilimate® is the result of loyalty.
In 1993, Stephen Lauder pioneered outsourced housekeeping and hospitality services to Australian hotels. Over the next 20 years Stephen was the driving force behind Australia’s largest outsourcing labour services to the Australian hospitality industry. Then in 2012, he decided to have a break and retired to focus on his young family. During these two years, he saw an opportunity to provide an alternative to the multinational management companies prevalent in the Australian industry and returning the emphasis to quality and the needs of the guest.
Stephen’s passion and loyalty to long-standing clients and colleagues remained strong and soon experienced industry personnel joined knowing that significant change and a fresh, innovative approach was to commence.
Loyalty. Mates. Facilimate®.
Facilimate® is the result of this passion of providing a loyal and professional service to the Australian industry.
We are a privately-owned hotel investment and management company with a national operation, focused on on the 3 and 4 star market, consisting of the best professionals in the industry.
Our professional team are more than just employees. We are mates. We take that very seriously and our culture of mateship and the fact that we consist of Australia’s leading hospitality experts is reflected in the services we provide to our guests.
We love what we do and we know what we’re doing.
Our reputation is everything and our focus is 100% customer service with a can-do attitude, provided by the one of the most innovative and experienced management teams in Australia.