Facilimate® is the result of loyalty.
In 1993, Stephen Lauder pioneered outsourced housekeeping and hospitality services to Australian hotels. Over the next 20 years Stephen was the driving force behind Australia’s largest outsourcing labour services to the Australian hospitality industry. Then in 2012, he decided to have a break and retired to focus on his young family. During these two years, he saw an opportunity to provide an alternative to the multinational management companies prevalent in the Australian industry and returning the emphasis to quality and the needs of the guest.
Stephen’s passion and loyalty to long-standing clients and colleagues remained strong and soon experienced industry personnel joined knowing that significant change and a fresh, innovative approach was to commence.
Loyalty. Mates. Facilimate®.
Facilimate® is the result of this passion of providing a loyal and professional service to the Australian industry.
We are a privately-owned hotel investment and management company with a national operation, focused on on the 3 and 4 star market, consisting of the best professionals in the industry.
Our professional team are more than just employees. We are mates. We take that very seriously and our culture of mateship and the fact that we consist of Australia’s leading hospitality experts is reflected in the services we provide to our guests.
We love what we do and we know what we’re doing.
Our reputation is everything and our focus is 100% customer service with a can-do attitude, provided by the one of the most innovative and experienced management teams in Australia.
Andrew Hudson has acquired extensive knowledge and insight into the hospitality industry throughout a 20 year career. During this time Andrew has worked with a number of Australia’s leading hospitality organisations including some of the biggest global companies and he has developed a comprehensive understanding of international best practice as well as a genuine appreciation of the value of innovation.
With more than 15 years practical experience in hotel operations and management encompassing all aspects of Rooms Division, Food and Beverage and Asset Management, Andrew has a proven track record in developing effective yield management strategies and improving his properties standing within the competitive set.
Andrew has also achieved an intimate understanding of e-commerce, e-marketing and online distribution, which he obtained during 2 years with Australia’s largest e-commerce group. This invaluable experience enables him to confidently predict market drivers and develop market leading website architecture and strategy.
Having also worked in locations all over the country during his career, Andrew brings first hand knowledge of the unique challenges that impact the industry from capital cities to regional centres and everything in between.
Andrew is driven by our desire to provide the complete customer experience and to placing the needs of our guests at the forefront of everything we do.